Shipping
FREE SHIPPING within New Zealand!
FREE SHIPPING to Australia for all orders over $100 NZD.
FREE SHIPPING to the Rest in the World above the value of $300 NZD.
For orders to Australia below $100, shipping is $20 (NZD).
For orders to the Rest of the World below $300, shipping is $35 (NZD).
Yes! Please include your email when you order online and we will send you updates as your order makes its way to you.
All our deliveries are trackable and insured. We can only deliver to physical addresses, this is because we always choose the safest option which is signature required on delivery.
For New Zealand deliveries we use Courier Post - we send signature required packs, so the nominated addressee has to sign for a package when it arrives. If no one is home at the time of delivery, a card to call will be left with a tracking number to take to the depot for pick up.
You can choose to include instructions such as ‘leave at front door’ or 'leave in letterbox’, effectively giving authority to leave, this will forfeit any protective insurance we can claim on your item if it is lost.
For deliveries outside of New Zealand, we use FedEx and DHL.
Shipping will take anywhere between 2 - 6 working days.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Depending on the destination you may have to pay additional taxes or import duties. Contact your local customs office for more information.
Design
Yes you can! Nick works directly with customers every day, you can book an appointment here, either in person or online.
It might be - email us here and ask if we’re getting it in again soon, or you could commission your own custom design inspired by that out-of-stock piece.
Yes! We have many gold rings on display in the K Road showroom, and a lot of these would make a perfect engagement ring.
You’re welcome to come in and try them on. Alternatively talk to us about creating a custom engagement ring here.
Product
We can send you a complimentary ring sizer, just enter your details here. Or you can visit your local jeweller who will size you for free.
And if when your ring arrives the size is incorrect you can swap it for the correct size for free.
Yes! All necklaces come with a 75cm sterling silver chain with a sterling silver NVK tag, unless otherwise specified.
Yes! Every NVK piece comes in its own velvet lined NVK bag or box, and we gift wrap every order - tied up with a ribbon. We then add bubble wrap so it will be safe and very well protected while it is sent out to you.
Finance
Yes! We offer 6 months of interest-free finance through our financing partner Gilrose. Talk to us about setting this up here.