Shipping Policy
Shipping Prices
FREE SHIPPING within New Zealand!
FREE SHIPPING to Australia for all orders over $100 NZD.
FREE SHIPPING to the Rest in the World above the value of $300 NZD.
For orders to Australia below $100, shipping is $20 (NZD).
For orders to the Rest of the World below $300, shipping is $35 (NZD).
Shipping Services
All our deliveries are trackable and insured.
We do not ship to P.O. Boxes - we need a physical address for our courier service.
For New Zealand deliveries we use Courier Post - we send signature required packs, so the nominated addressee has to sign for a package when it arrives. If no one is home at the time of delivery, a card to call will be left with a tracking number to take to the depot for pick up.
If you choose to include instructions to leave a parcel unattended i.e, "leave at front door" or "leave in letterbox", effectively giving authority to leave, this will forfeit any protective insurance we can claim on your item if it is lost.
For deliveries outside of New Zealand we use NZ Post International, FedEx or DHL depending on what's available in your region.
Shipping Timeframes
Shipping will take anywhere between 2 - 6 working days.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Depending on the destination you may have to pay additional taxes or import duties. Contact your local customs office for more information.
Frequently Asked Questions
Does Nick Von K do commissions or custom pieces?
Yes we do - here are just a few examples. Email us with your concept!
There's a Nick Von K piece that I want, but it’s not on the website. Is it available?
It might be - sometimes we are out of stock, but you can email us and ask if we’re getting it in again soon, or you could commission your own custom design inspired by that out-of-stock piece.
I’m buying a ring. How do I make sure it’s the right size?
You need to get your finger sized and let us know what size you are. You can size your finger in millimetres using a piece of string around your finger then measuring it; or you can enlist the help of a jeweller. When you’re purchasing your ring through the website there’ll be a section where you can add the ring size information. If you forget to do that you can also email us after the purchase with your finger size.
What are the dimensions of the piece I want to buy?
We’re working on listing this information on our product pages, but if it’s not there yet, feel free to contact us and ask.
I’m ordering a necklace, does it come with a chain?
All necklaces come with a 75cm sterling silver chain with a sterling silver NVK tag, unless otherwise specified.
Does my order come with any packaging?
Every NVK piece comes in its own velvet lined NVK box. When you order any piece online we’ll send it to you very well protected and bubble wrapped.
I have a sales enquiry, who do I talk to?
You’re welcome to email nick@nickvonk.com, call us on (+64) 09 550 9505 or drop in to our studio in Auckland.
Nick Von K is proudly owned and operated in New Zealand. Your account will be charged in NZD.