Terms and Conditions

Acceptance of Terms and Conditions

By using this website you agree to these terms and conditions which apply to the use of this website, including the purchase of products.

Pricing

All prices are shown in New Zealand dollars (NZD) and include GST (which is currently 15% sales tax – if the GST rate changes we reserve the right to amend our prices accordingly). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

International orders may be subject to local taxes or duties which are the responsibility of the customer.

Orders

All orders are subject to the availability of products. We may cancel any order due to unavailability of any product. If for any reason a product is not available, we will endeavor to notify you of the non-availability on this website.

We have the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our manager may call you on the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud and other unauthorized or illegal activity.

Images of our products on the website are intended to show examples of our products. Final look of the product may vary slightly from those shown on the website and sample products.

Once we have confirmed your order, we will aim to dispatch your order within 3 business days unless a different time frame is specified in relation to a particular product. If we are unable to dispatch your order within this timeframe we will contact you and advise you of the expected dispatch date.

We will take every care in packing and dispatching your order but are not responsible for any loss or damage to goods or products caused by any event by any person. We are not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

Returns and Exchanges

Our returns policy lasts 30 days. If 30 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. All original packaging must be returned in good condition also.

To return your product, you can deliver or post it to:

Nick von K
La Gonda Arcade
203 Karangahape Rd
Auckland 1010
New Zealand

Please securely repackage your item. If we receive any items that are damaged in transit we will not be able to offer a refund. We suggest you select an insured shipping method.

Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Customer Care

All jewellery is susceptible to ‘wear and tear’ when worn regularly. Everyone wears their jewellery differently, and depending on the design of the piece, there may be more or less maintenance required.

Rings are the most susceptible to everyday wear because of how they are worn - our hands are constantly being used and impacting against the world around us, rings are also frequently removed and so are more likely in danger of being dropped on hard surfaces.

Bracelets are similarly in a position that is more prone to wear as they get pulled around a lot. The links nearest to the clasp are usually the first to wear out, so be sure to check these regularly.

Necklaces on the other hand are not as prone to wear as rings and bracelets. However, the chain and clasp can get worn over time. It is always best to have your necklace checked if you notice misshapen jump-rings or chain links.

Earrings are also not as susceptible to the same wear as rings or bracelets, however the fittings can become weak after long term use. Butterflies are held with tension; the older the butterfly, the weaker the strength. It is best to check these regularly, butterflies can easily be reshaped or a new pair of butterflies is much simpler to replace than a single earring!

Drop earrings on hooks can easily slip out of the ear. They can get caught on clothes, especially on scarves in winter. To prevent this simply add a butterfly back or plastic stopper at the end of the hook and push it round to sit at the back of the ear.

In order to minimise ‘wear and tear’ we recommend the following guidelines:

  • Be careful with exposure to excessive heat and light.
    Just as the sun's rays can damage our skin, the sun can also damage stones and other organic materials in your jewellery. Stones such as Fluorite, Amethyst, Topaz and others, as well as other materials such as Mother of Pearl Shell, Mammoth Ivory and Deer Antler can bleach or become damaged in other ways if left in the sun for too long. This does not typically happen while you are wearing them, but more so in the case if they are left sitting in the sun for a period of time.
  • Keep your jewellery away from chemicals.
    Cosmetics such as hairspray, perfume and moisturiser can contain chemicals that can damage your jewellery. Metals can become discoloured and organic materials such as Shell, Ivory, Pearls and even stones such as Turquoise can be negatively affected by these chemicals. Swimming pools that contain chlorine can also be damaging to your jewellery as can soaps and household cleaning products. The best idea is to remove your jewellery before they can be in contact with any of these substances.
  • Be careful when you wear your jewellery.
    Jewellery can be knocked or scratched in everyday situations and often these are pure accidents which are hard to avoid. But we advise you to remove jewellery if you think that it may come into harm's way. Sports, going out to concerts, dancing and other energetic activities can be high risk situations for your jewellery. The same thing applies if you are doing various everyday tasks such as gardening, cleaning the car or in other ways working with your hands. We also advise you to take your jewellery off before sleeping, showering, swimming or taking a bath.
  • Always store your jewellery well.
    Keep your jewellery separately in soft velvet bags or in jewellery boxes. If your jewellery is able to rub against each other it can easily get tangled or damaged. Store in a cool, dry place that is not in direct sunlight.
  • Take care while traveling.
    Everything is in motion when we travel so make sure you store each piece separately and securely so that it can't get tangled or rub against anything which may cause damage. You can purchase jewellery travelling cases or pouches which roll up, these are very good and worth the cost. Also note that our bullet design has been confiscated at customs in the past so best not to wear it when boarding a plane, just keep it in your check-in luggage.

Cleaning tips and guidelines:

We recommend using a soft jewellery-specific polishing cloth to polish your gold, brass and silver. You can use cleaning products made specifically for each metal, but be extremely careful in the way you do this and follow the instructions on the product. You can also clean your jewellery gently with warm water and a mild soap (not detergent) and a very soft brush such as an artist paintbrush or an unused makeup brush. To help prevent tarnishing you can store each piece in a small sealed plastic bag, or use anti-tarnish strips which can absorb the oxidants that cause tarnishing. Avoid cleaning damaged jewellery as this can sometimes make the situation worse.

The best thing to do with damaged jewellery is give it to your local jeweller, or bring it directly to us and we can advise you on what course of action to take.

Regularly inspect your jewellery.

It's a very good idea to give your jewellery a good inspection every so often to make sure that there are no problems about to arise. Rather than waiting for a stone to fall out or something else to go wrong, a quick inspection can often reveal an accident waiting to happen. Then you can get the problem fixed before it's too late.

Keep an inventory of your collection.

Jewellery can easily get misplaced or lost, and of course stolen. If you keep an up to date inventory of your collection (which can just be a quick photo with your phone) this can help when tracking down pieces and of course with insurance claims.

Warranty

Nick von K provides a warranty for its products against faulty materials or workmanship (or both) for a period of 60 days after delivery of the goods provided.

If an item is faulty due to workmanship, we will repair or replace your item or provide a refund of the purchase price with proof of purchase.

Here are a few examples of matters which are not a result of any defect or poor workmanship, and that we will not be responsible for the cost of rectifying:

  • (a) general wear and tear;
  • (b) scratches, dents or marks to any metal surface;
  • (c) wearing off of any plating (as in white gold);
  • (d) damage caused to the jewellery by you or another party;
  • (e) loss of stones;
  • (f) loss or theft.

We provide care instructions with all our jewellery purchases. When normal wear occurs, repairs can be done for a repair fee. Any work performed by a jeweller other than Nick von K automatically voids the warranty.

Custom Orders

A non-refundable deposit is required to begin the design process. Nick von K will only order the item/s when at least 50% of the agreed purchase price has been received. The goods will be passed to you once the purchase price has been paid in full.

All custom orders usually take 6-8 weeks to be ready, however this timeframe may vary depending on the nature of the commission.

It is your responsibility to provide correct sizing for custom ring orders. We can send a ring sizer on request. If you require a different size to what was originally ordered, you will be required to pay the cost of resizing.

Where any work undertaken by us relates to heirloom jewellery or other stones or jewellery not sourced by us, we will take all due care but do not accept any liability for any loss or damage to such stones or jewellery while being repaired/incorporated into the jewellery or otherwise in our possession.

Nick von K retains the rights to all designs created for all custom designed pieces. You agree not to reproduce, in whole or part, any of our designs or engage another person to use or reproduce our designs.

If within 6 months of purchase, any stones fall out of your custom jewellery other than as a result of any impact or wear and tear, we may at our discretion replace and re-set such stones free of charge provided you return the affected jewellery to our studio.

We strongly recommend you have appropriate insurance cover in place for your jewellery prior to collecting it (or receiving it, if you request to have the jewellery delivered to you). In the event your jewellery is damaged following delivery by you or another person, due to a failure to appropriately care for your jewellery or as a result of any reason not directly related to our workmanship you will be responsible for the cost of any repair you engage us to undertake if that cost is not met by your insurer.

Where we provide you with a valuation in respect of any jewellery purchased from us, this valuation will be an independent valuation from The Jewellery Valuation Centre or such other third-party valuation firm that we choose to engage. The valuation is provided for insurance purposes only and will specify the “replacement value” of your jewellery. Nick von K assumes no responsibility or liability for the valuation provided by The Jewellery Valuation Centre or such other third-party valuation firm that we engage to value any jewellery.

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